I only just recently joined Flexcar and had pretty good experiences with them, but ZipCar took them over and just set up shop here in Santa Monica. I got my ZipCar card the other day in the mail and they told me to activate it and pick a plan, which I did, effectively canceling my Flexcar membership. Sounds fine, right? Not really – ZipCar is now removing all the cars in my area, leaving me with no way to get around when I need to leave my city. This email supposedly went out to ZipCar members in LA today, but I never got it, I found it on the internet:
Car sharing is an evolving category of transportation, and we are working hard to pioneer the industry. We are constantly learning more about the best way to operate our service, and sometimes what we learn results in a tough decision.
In Southern California, we have decided to remove our vehicles from areas outside of the universities we serve (cars will remain at UCLA, USC, Pomona, UCSB, UCSD and UCI). This was a difficult decision for us, and we understand it may present significant inconvenience for you. We apologize for that.
Reservations for all affected locations have been canceled and fully credited. Further, we have refunded annual membership fees for all members who paid an annual fee within the past nine months. Your refund will appear in your account automatically. If you have questions about your refund, please contact us at email@example.com.
We realize that you recently activated your Zipcard. We’d like to encourage you to use it by placing a *new* $25 driving credit into your account. Hopefully, you’ll reserve a vehicle at one of our university locations in Southern California or in any other city where we provide service. If you have further questions, do not hesitate to contact us at firstname.lastname@example.org.
UM, this does not help me at all. So I paid my Flexcar fees and who knows how much with this transition to ZipCar only to find out that they removed all the cars for all of us to use. I guess only college kids matter now, not anyone else in Los Angeles trying to do the right thing by not owning a car. Yet another example of a corporate takeover – Flexcar worked fine, ZipCar doesn’t. Thanks for nothing, guys. And if my membership fee to Flexcar that I just recently paid does not get reimbursed, I am going to the BBB with this complaint. They say the money has been refunded, but mine has not…I did not even get this email that they say they sent out to everyone.
There are a lot more unhappy people over at Curbed LA, and if you are one of them who are just finding out that your transportation has been taken away in this merger, you might want to email them at email@example.com let them know what you think. Make sure you ask for your money back from any fees you have paid recently to FlexCar, as no one bothered to tell us that all the cars were being removed from everywhere other than a few college campuses.
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